Shipping and Handling


Due to the COVID-19 pandemic, we currently have a slight delay in the delivery of orders. Thank you for your understanding.

Due to the effects of COVID-19 on our warehouse and shipping processes, the ordering process and shipping time may be delayed by another 14 working days.

We process orders between Monday and Friday. Orders are processed within 2-5 working days of placing your order and dispatched the next day after processing. Please note that we do not ship on weekends.

The delivery time is approx. 10-20 working days, depending on the destination country.

Please make sure all shipping information is correct. If there are any errors or omissions, we may contact you to update the shipping information, which may cause shipping delays.

We processes orders between Monday and Friday. Orders will be processed within 2 business days of ordering and shipped the next day after the processing day. Please note that we don't ship on weekends. 

COUNTRIES WE CAN SHIP TO:

Absolutely, we can ship all over the world.

The United Kingdom is our main customer, besides of this country, we have the customers from the United States, Canada, Australia, Austria, Norway, France, Germany, Saudi Arabia, Russia, Ukraine, Korea, Malaysia, Singapore, Turkey, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Spain, Japan, Finland, Ireland, Brazil, Mexico, Portugal, Thailand, Sweden, etc.

THE APPROXIMATE SHIPPING TIME ACCORDS TO EACH COUNTRY:

United Kingdom: You can expect your package to arrive in 10-15 working days.

Others: 15-20 working days.

*PLEASE NOTE THAT THESE ARE ESTIMATED DELIVERY TIMES ONLY, THEREFORE LAVENIE IS NOT GUARANTEEING DELIVERY DATES.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.